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Returns & Refunds

Returns & Refunds

If you have purchased an item from a stockist, please refer to their store policies and contact them directly.

In the unlikely event that you receive an item that is incorrect, damaged or faulty, please contact our team at hello@alkimista.com.au

If you are not completely happy with your order you may return it within 30 days (limited edition items, special promotions and samples are excluded).

For items returned within 30 days a store credit or a replacement will be issued (please note: shipping costs will be deducted).  Once we receive the returned items, we will process your request within 14 business days and you will be notified by email once this has been completed.

Exchanges

Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error, such as an incorrect product, we will cover the return shipping cost. To arrange this, please contact customer service with your date of product delivery, order number, and product. If you would like to exchange an unused product for a different item, please contact our customer service for authorisation and return the original product for a full refund (minus shipping cost) once approval is granted. We do not cover shipping costs for voluntary exchanges. You do not need to wait for approval before placing any new orders. Please note returns and exchanges may require up to 14 working days to process.

Promotions

While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified timeframe. If you have difficulty in processing any promotions, please contact us. Follow us on Facebook and Instagram for the latest promotions and giveaways!