Upon placement of your order, you will be sent an order confirmation to your email address. This also confirms that we have received your order. If you have not received an order confirmation, please confirm that you have completed the payment process.
Once we have shipped your order, you will receive an automated email and or text that includes the tracking information.
For the security and tracking of your parcel, we mark all shipments as requiring a "Signature on Delivery". If you would like to change this to "Authority to Leave", you will need to access the Australia Post MyPost website and update your preferences.
International Shipping is available to most overseas countries! Shipping rates will be calculated upon checkout.
Shipping charges are based upon the value, weight, volume and destination of your order. Once your order is in the shopping cart you can select your destination country to see the shipping options available.
Please note: International shipping is not included in our free shipping offer.
Orders shipped outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.
Alkimista is not responsible for the return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage. However, Extra Cover is available for items valued up to AU$5,000 (this may vary for some countries). It covers against loss, theft or damage of your parcel while being shipped by Australia Post. This is available as an option during the check out process.
Weekly Shipping Cut-off Times
Standard Australian Domestic DeliveryOrder before Wednesday 9 am AEST for Thursday shipping.
AUSTRALIAN DOMESTIC REGUALR POST
Order before Wedmesday 9am AEST for Thursday AUSTRALIAN EXPRESS POST
* Saturday - Sunday: Closed, all orders shipped on Wednesday or Thursday
Monday - Friday: Order before 9 am AEST
Australian Domestic Post: If ordered before 2 pm AEST delivery may take up to two days via the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.
Australian domestic orders Are fulfilled through Australia post with an estimated shipment time of 3-10 business days.
Are fulfilled through Australia Post International or courier with an estimated shipment time of 2-3 weeks.
Please note that shipment time is not guaranteed by Alkimista or Australia Post. Alkimista is not responsible for an order once it is in the Australia Post system.
To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.
All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.
You may email our customer care team within 1 hour of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.